Shipping Policy
How much is my shipping?
Shipping is automatically calculated prior to submit your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their associated prices.
- Free Delivery on All Prepaid orders
- cash on delivery will have delivery charge 50 Rupee
Due to the current Corona pandemic and the need to minimize contacts between people, the delivery system has to be adapted to avoid an expansion of the virus.
As of today, the deliveries will exclusively occur without contact.
The transporter will ring at the door and will keep a 2 meters distance.
Please open the door, the transporter will inform you about the delivery and will place the parcel in front of the door. You will not need to sign for the parcel anymore.
In case of absence, the parcel will be automatically returned.
For an easier process, please contact the transporter directly to confirm the delivery place of your choice (neighbour, garden shelter,…) if it differs from the delivery address.
We hope that your items are being delivered quickly and smoothly and thank you for your kind understanding.
Same day dispatch is possible under the following terms:
• Receipt of payment until 10:30 am (Monday – Sunday, (bank holidays excluded)
How long will it approximately take before I receive my order?
(Monday – Friday, bank holidays excluded).
• Within India: 1- 15 working days
Delivery period with freight-forwarding companies takes 5-15 working days (the forwarder will call you to schedule a delivery date). To this end, please provide us with your phone number.
If you choose advance payment as your payment method, the period starts one day after the payment transaction. The period ends at the end of the last day of that period. If the last day of the period is a Sunday or bank holiday, the last day will be shifted to the next working day. (Monday to Saturday, bank holidays excluded).
Can I change my delivery address?
You can change your delivery address in your customer account.
The processing of your order starts as soon as it is submitted so please note that we are unable to change the delivery addresses once the order has been placed.
Where can I find my tracking number?
The tracking number is in your shipping confirmation. With the tracking number, you can track the current status of your delivery at any time. Go to the parcel delivery website and enter your tracking number in the search field. If you’re having trouble tracking your order, don’t hesitate to contact us.
Return And Refund policy
Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 04/04/2021.
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.
Before attempting to return an order you will need to contact our customer service team to request a returns authorisation number. Without this number it can be difficult to process your return meaning the process may take longer.
How long does it take for a refund to go back on your debit card ?
Once we have received the returned item(s) back, you will be refunded. While the process typically takes less than 2-3 business days, it can take up to 10 business days to see the refund back on your bank statement. This timeframe varies by bank / credit card company.
You have the right to cancel this contract within 14 days without giving reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. by selecting the appropriate option in your account or a letter sent by post). You may use the example model cancellation form below, but it is not obligatory.
Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.
Christmas extended returns policy from the 01/11/2021 to 31/12/2021. Customers have the right to return any pristine product bought in-between these dates, until the 31/01/2022
Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay and not later than:
(a)14 days after the day we receive back from you any goods supplied; or
(b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or
(c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.
Model Cancellation Form
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on:
Order number:
Name of customer:
Address of customer:
Signature of customer (only if sent by paper):
Date:
What should I do if I receive an incorrect item?
We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.
We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
What should I do if my item is damaged?
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.
You can contact us through your account using the online message centre. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.
How do I report a fault with my product?
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.
In order to do this we ask that you contact us through your account using the online message centre. Please provide details of the fault and where possible attach pictures to your message.
How do I arrange a return?
Please contact our Customer Service team to arrange your return.
We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorization number and all the necessary information to arrange the return.
Please package the item securely and ensure our returns form is included inside.
You will need to obtain proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.
Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
Will you refund my postage costs to return an item?
We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:
-If we sent you the wrong item
-If the item is damaged or faulty
-Where you are returning a substitute item which you do not want to keepWe Will not refud Cash On Delivery advance payments because of we paid forward Shipping fee, Cash collect fee with return to origin fee.
We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.
We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
All Returns sent to :
Jmskart No 694, D-Block2nd Stage, Rajajinagar
Bengaluru, Karnataka560010 Email:care@jmskart.com
PAYMENTS And SECURITY
Safe and Secure
At Just My Look we are always committed to ensuring that your information is secure. Therefore we have ensured we have suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you online.
Payment methods available
We accept the following payment methods on our website:
- Credit / Debit card: we accept Visa, MasterCard, Maestro, American Expressed, Diners Club
- we also accept cash on delivery
Order acceptance
Our website offers information on our products and the ability to place your order of such products. Order acceptance will take place only when we confirm your order via email, or we do not accept it or later cancel the order in accordance with our terms below. Unless otherwise stated, only one discount/offer can be applied per shopping basket. Most items are in stock and will be dispatched immediately therefore full payment is required at point of sale.
Non-acceptance/refusal of transactions
We reserve the right not to accept your order or to cancel your order if any of the following apply:
- We have been unable to process your payment, or a bank or merchant service provider later cancels payment.
- Payment has been made fraudulently or by illegal means.
- The goods are unavailable from our stock.
- The item/s are no longer available from the manufacturer.
- We have made an error in pricing or product description.
- We do not supply to your address.
In the event that your payment has been received in part or full for an order, which is subsequently, cancelled you will be reimbursed in full by the same method (and where applicable to the same debit/ credit card used).
Security
We are also committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our website is SSL Secure.
